Privacy Policy

Introduction

PilotDocs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API documentation platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Company information and billing details
• Payment information (processed securely through Stripe)
• API documentation content you create and upload
• Communications with our support team

Usage Information

We automatically collect certain information about your device and how you interact with our service:

• Log data (IP address, browser type, operating system, pages visited)
• Analytics data (page views, search queries, feature usage)
• Cookies and similar tracking technologies
• Device information and unique identifiers

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, analytics, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data centers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Objection: Object to processing of your data
• Portability: Request export of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@pilotdocs.net.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: